Terms & Conditions
All prices on my website are in Euros and inlcude all taxes
(except customs and import fees)
Payment :
Payment is possible directly on my website with Credit Card (VISA and MASTERCARD) thru a 3D secure payment system handle by Payplug.
Payment by wire transfer is possible and preferred for larger amount such as limited edition print order and/or order including several prints or items.
Please reach out and I'll be happy to arrange his for you.
benthouard@gmail.com
Shipping :
- Books :
My books are shipped from France in a reinforced cardboard package using Chronopost or TNT depending on their final destination.
Shipping delay (for reference):
- 1/3 days for shipping in France (5€)
- 3/5 days for shipping in Europe (15-20€)
- 5/10 days for shipping in the USA (30€)
- Limited Edition Print :
Limited Edition prints are produced once your order is placed and will ship out as soon as production time is finished
Production time :
- Fine Art Paper Print : 3/5 days
- Diasec or Framed Print : 7/10 days
Shipping for Europe and USA :
3/5 days for books and paper prints and 5/7 days for Diasec & frame
Shipping to the rest of the world is possible
please reach out to us at benthouard@gmail.com
- Fine Art Paper Print will be carefully rolled in a reinforced tube and shipped to you.
We highly recommend to bring your print directly to your framer and avoid any manipulations.
- Diasec and framed prints will be shipped in a custom wood crate.
- All my limited edition prints (print only and Diasec) are shipped with Fed Ex Economy including insurance and tracking number.
Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.
International orders are subject to customs and duty charges, depending on the destination country. These charges are payable upon arrival to the local administration by the buyer and are not included in the original purchase price or shipping charges.
All orders of limited edition prints are final and no refund is possible.
No refunds is possible on limited edition print !
Each sales are final !
Due to high cost of production and shipping we ask you to make sure that your order is final.
Please feel free to reach out anytime at benthouard@gmail.com for any help with your order.
We always make sure that you receive the product(s) you purchased and will keep you updated with your order status and tracking number when available.
If by any mischance your product is damaged during shipping, please let us know with 2 days after reception, by emailing us with photos (product and package) and describe the damage.
We would send a new book to you or reproduce the print if damaged and resend it to you at no cost if the above steps are followed.
Thank you for trusting us !
Ben Thouard Photography
PK 13,400 Cote Mer
98 725 Vairao
Tahiti - French Polynesia
+689 87 73 03 74